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What You Agree To When You Use bitjili99

Before you open an account or move money through bKash, Nagad, or Rocket, these legal terms set out what we expect and what you can expect from us.

Account eligibility rulesJurisdiction-dependent accessbKash, Nagad, Rocket conditionsData and cookie policyAccount suspension terms
bitjili99 What You Agree To When You Use bitjili99
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

We collect only what is needed to run your account — login credentials, payment references from bKash, Nagad, or Rocket transactions, and device identifiers used to detect unusual access. We do not sell your data to third parties. Cookies on bitjili99 track session state and payment flow; you can manage non-essential cookies through the cookie banner on first visit. Account security uses OTP verification on login, and any change to your registered mobile number requires identity confirmation before it takes effect.

Data Retention

We keep account and transaction records for as long as required by applicable financial and operational rules. You can request a summary of what we hold by contacting support.

Cookie Management

Essential cookies keep your session and wallet state intact. Non-essential analytics cookies can be declined at first visit or changed later through your browser settings.

Account Security

OTP confirmation is required at login and for sensitive account changes. If you suspect unauthorised access, lock your account immediately from the security settings page.

Data Requests and Changes

To request a copy of your data, correct inaccurate details, or ask for account deletion, email our support team with your registered mobile number for verification.

REACH US DIRECTLY

Where to Send Legal and Policy Questions

If you have a question about account eligibility, a specific clause in our terms, or how your data is handled, reach out through one of the channels below. For transaction disputes involving bKash, Nagad, or Rocket, use live chat so we can pull the payment reference quickly. Email works for written requests that need a formal response — account closure, data requests, or policy clarifications.

Live Chat Open the chat widget from any page on bitjili99. For transaction disputes or account-suspension queries, live chat gives you a reference number on the same session.
Email Support Send written policy or data-access requests by email. We respond with a logged reference so you have a paper trail for formal legal or account matters.
Account Help Centre The Help Centre covers account eligibility checks, wallet-linking policy for bKash and Nagad, and step-by-step guidance on raising a formal dispute or data request.

Legal and Policy Questions Answered

These are the questions we hear most often about our terms, account conditions, and data practices. If your question is not here, live chat or email support can point you to the exact clause or process you need.

Access depends entirely on your local law and whether your region is eligible. Check the applicable rules in your area before opening an account — we cannot make that determination for you.

Pending deposits are held and reviewed during suspension. Once the review concludes, funds are returned to the originating bKash or Nagad account or credited as the investigation determines.

Send an email from your registered address with your account mobile number. We verify your identity first, then provide a summary of stored data within the window stated in our privacy policy.

Yes. Submit a deletion request through email support. We process it after identity verification and retain only records required by financial regulations — all other personal data is removed.

We update terms when operational scope or applicable rules change. The effective date on the terms document always reflects the current version, and significant changes are communicated by account notification.

Raise the dispute within the window specified in the transaction policy — usually within a set number of days from the transaction date. Live chat lets you share the Rocket reference number immediately.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.